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“The Day I Learned to Start Saying ‘No’” by Ali Brown

When I started my first business as a marketing communications writer years ago, most of my clients hired me for newsletters, brochures, and sales materials, but I would get the occasional request for something different. At the time I was too naive to consider saying “no” to any project that didn’t fit me perfectly. (Especially when I was living paycheck to paycheck.)

A perfect example of this was when a colleague named Chip asked if I could write a short script for a customer service training video. “Wow,” I said. “Video! That sounds like fun.

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